1. General
• This website is operated by BRILL, and all references to “we,” “our,” or “us” refer to BRILL.
• By using our site, you confirm that you are at least 18 years old or using the site under the supervision of a parent/guardian.
• BRILL reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately once posted on this page. Your continued use of the site indicates acceptance of the updated terms.
2. Product Information
• We strive to provide accurate details about our dry fruit products, including pricing, images, and descriptions.
• All product weights are approximate and may vary slightly due to natural variations.
• Minor differences in product appearance may occur due to screen settings, photography, or natural characteristics.
• BRILL reserves the right to discontinue, update, or change product details or prices without prior notice.
3. Pricing & Payment
• All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• Payments must be made in full at the time of order placement using the available secure payment methods (e.g., credit/debit cards, UPI, net banking).
• In case of payment failures or technical issues, BRILL is not responsible for any resulting delays or losses.
4. Order Acceptance
• Placing an order on our website does not guarantee acceptance.
• We may, at our discretion, refuse or cancel any order in cases of product unavailability, incorrect pricing, suspicious activity, or payment issues.
• If your order is cancelled after payment, any amount received will be refunded as per our [Cancellation & Refund Policy].
5. Shipping & Delivery
• Orders are typically delivered within 3–5 working days, depending on the delivery pincode.
• Free shipping is offered on orders above ₹2000.
• Delivery timelines may be affected by factors beyond our control, such as weather, strikes, or courier delays.
• Once shipped, customers will receive an email with tracking details to monitor the order’s status.
6. Cancellations & Refunds
• Orders cannot be cancelled or refunded once successfully placed and processed.
• Refunds, when applicable, will be issued only as store credit, as outlined in our [Cancellation & Refund Policy].
• Refunds are not provided for damaged products; such cases will be handled as per our [Exchange Policy].
7. Exchange Policy
• Exchanges are accepted only if the product received is damaged or expired.
• Customers must notify BRILL within 48 hours of delivery, providing images and batch details for verification.
• Approved exchanges must be returned to:
21/487, Zulfe Bengal, Dilshad Garden, Delhi – 110095.
• Please read our [Exchange Policy] for complete details.
8. User Responsibilities
By using our site, you agree to:
• Provide accurate, current, and complete information when placing orders or registering an account.
• Avoid engaging in any unlawful activities, including hacking, fraud, or introducing viruses or harmful code to our website.
• Refrain from using our content (images, text, logos) without prior written permission from BRILL.
9. Intellectual Property
• All content on this website—including logos, product images, text, graphics, and design—is the exclusive property of BRILL.
• No part of this site may be copied, reproduced, or distributed without our express written consent.
10. Limitation of Liability
• BRILL is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited strictly to the amount paid for the product in question.
11. Third-Party Services
• Our website may include links to third-party websites or services (e.g., payment gateways, courier tracking).
• BRILL is not responsible for the privacy practices, content, or reliability of these third-party sites.
12. Privacy & Data Protection
• Personal information collected during your visit or purchase is used in accordance with our [Privacy Policy].
• By using our site, you consent to the collection and use of your data as outlined in that policy.
13. Force Majeure
BRILL will not be held liable for delays, damages, or failure to fulfill obligations caused by events beyond our reasonable control, including natural disasters, strikes, government actions, or technical failures.
14. Governing Law & Jurisdiction
• These Terms & Conditions are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
15. Contact Us
For questions, concerns, or clarifications regarding these Terms & Conditions, you can reach us at:
careteambrill@gmail.com
